Privacy Policy

1. Scope

This Privacy Policy applies to personal information collected by ResQ through:

• our website;
• contact, referral, sponsorship, hosting, media, event, school, volunteer, and other website forms;
• email, phone, text, chat, and social media communications;
• transactions, orders, and inquiries;
• and other interactions with us related to our business.

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not control, even if we link to them.

2. Website Hosting and Third-Party Platform Providers

Our website is hosted on Squarespace. As the operator of this website, ResQ determines how we use personal information we collect for our business purposes. Squarespace may process information on our behalf as a service provider, and Squarespace may also collect certain technical and site-usage information for its own purposes, including platform security, integrity, analytics, and service operations, under Squarespace’s own terms, privacy policy, and cookie practices.

Depending on how you interact with our website, other third parties may also process information, including payment processors, map providers, embedded media providers, analytics providers, email or communication providers, and document-hosting providers.

3. Categories of Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

A. Identifiers and contact information
Name, business name, email address, phone number, mailing address, city, state, and similar identifiers.

B. Commercial and transaction information
Product, sponsorship, hosting, referral, event, or service inquiries; order details; purchase history; payment-related information handled through payment providers; and related customer records.

C. Communications and submissions
Messages, form contents, referrals, support requests, media inquiries, sponsorship inquiries, event inquiries, and any files, photos, or documents you submit to us.

D. Internet or network activity information
IP address, browser type, device type, operating system, referral pages, pages viewed, timestamps, clicks, interactions, and similar usage data.

E. Geolocation or regional information
General location information derived from IP address or voluntarily provided location details.

F. Professional or business information
Company affiliation, title, organization type, advertising interest, referral source, or school/business partnership details.

G. Inferences
General inferences we may draw from interactions with us, such as likely business interest, partnership interest, or service needs.

We do not intentionally collect Social Security numbers, government ID numbers, or similar highly sensitive personal information through ordinary website use. Please do not submit sensitive personal information unless specifically requested and necessary.

4. Sources of Personal Information

We may collect personal information:

• directly from you;
• automatically through your use of our website;
• from service providers and platform vendors that support our website or business operations;
• from public sources;
• and from referrals, partners, sponsors, schools, businesses, or other individuals where permitted by law.

5. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including to:

• provide, operate, maintain, and improve our website, products, services, and programs;
• respond to inquiries, referrals, sponsorship requests, hosting requests, press requests, purchases, and support needs;
• communicate with you about your submissions, orders, appointments, events, sponsorship opportunities, or business relationship with us;
• process transactions and fulfill orders;
• maintain records and administer our business;
• monitor, analyze, and improve website performance, usability, and security;
• prevent fraud, abuse, spam, misuse, and unauthorized activity;
• enforce our terms, policies, and legal rights;
• comply with legal, regulatory, tax, accounting, contractual, and reporting obligations;
• and send marketing, promotional, or informational messages where permitted by law and in accordance with your communication preferences.

6. Cookies, Analytics, and Similar Technologies

We and our service providers may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, remember preferences, understand usage patterns, improve user experience, measure performance, and support security and fraud prevention.

Some cookies may be necessary for the website to function properly. Others may be used for analytics, functionality, or embedded content.

Your browser settings may allow you to limit certain cookies. Depending on your location and our site configuration, you may also be presented with cookie choices or consent tools.

7. When We Disclose Personal Information

We do not disclose personal information except as reasonably necessary for legitimate business purposes, including to:

• hosting, website, analytics, communications, payment, document, or other service providers that help us operate our business;
• professional advisors such as attorneys, accountants, insurers, or auditors;
• partners or counterparties involved in fulfilling a request you initiated, such as a sponsorship, referral, event, or hosting inquiry;
• government authorities, regulators, law enforcement, courts, or other parties where required or permitted by law;
• buyers, successors, or counterparties in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction;
• or others with your direction or consent.

We may also disclose information as necessary to investigate, prevent, or respond to fraud, unlawful conduct, threats to safety, security incidents, or violations of our rights, policies, or agreements.

8. Sale or Sharing of Personal Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising as those terms may be defined under applicable privacy law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide requested services or responses;
• complete transactions;
• maintain business and legal records;
• resolve disputes;
• enforce agreements;
• and comply with applicable law.

Retention periods may vary based on the type of information, the nature of the relationship, and legal or operational requirements.

10. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. These measures may include access controls, platform security tools, limited internal access, vendor management, and other reasonable protections appropriate to the nature of the information we maintain.

However, no website, platform, transmission, or storage system can be guaranteed to be completely secure. You provide information at your own risk.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without legally sufficient authorization. If you believe a child has provided personal information to us inappropriately, contact us and we will take reasonable steps to review and address the issue.

12. Third-Party Links, Tools, and Embedded Content

Our website may include links to third-party websites, embedded videos, maps, documents, social media integrations, payment tools, or other third-party content. Those third parties may collect information according to their own privacy policies and terms. We are not responsible for third-party privacy, security, or data practices.

13. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request that we:

• confirm whether we process your personal information;
• provide access to certain personal information;
• correct inaccurate personal information;
• delete certain personal information;
• provide information about categories, sources, purposes, and disclosures of personal information;
• opt you out of certain targeted advertising, sale, or sharing practices, where applicable;
• limit certain uses of sensitive personal information, where applicable;
• or not discriminate against you for exercising your privacy rights.

We may take reasonable steps to verify your identity before responding to a request. We may deny or limit requests where permitted by law.

14. California and Other U.S. State Privacy Rights

If you are a resident of California or another U.S. state with an applicable privacy law, you may have additional rights under state law. Where required, we will honor verified requests to know, access, correct, delete, or opt out, and we will provide any legally required notices.

If applicable law requires an appeal process for denied privacy requests, you may submit an appeal using the contact information below with “Privacy Appeal” in the subject line.

15. Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link in the email or by contacting us directly. Opting out of promotional messages does not affect transactional, service, legal, or relationship-related communications.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or data practices. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes become effective constitutes your acknowledgment of the updated policy.

17. Contact Information

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:

ResQ Sustainability Group LLC
Email: info@resqbatteries.com
Phone: 480-977-6960

If you are submitting a privacy rights request, please include your name, contact information, the nature of your request, and enough information for us to reasonably verify and respond.